The conference is important professional development. While at the Neighbourly Pharmacy Leadership Conference all attendees must participate in every aspect of the event. This is a wonderful opportunity for social networking and connecting through the workshops and social events.

Direction from Support Centre for recording hours will be released at a later date - team members are paid while at the conference.

A registration link has been sent to all attendees, please register as soon as possible. Registration will close on Friday, January 1st, 2027. Click the register tab above to complete your registration.

Attendance at PLC is reviewed and determined each year based on the objectives, capacity, and business needs of the conference. An invitation to attend in a previous year does not guarantee attendance in future years.

PLC attendees typically include one Pharmacy Leader from each location, prioritized in the following order: Partner, Store Operator, or Pharmacy Manager. In addition, Operational Field Leadership, including Regional Vice Presidents, District Directors, Regional Operations Directors, and Pharmacy Directors, are invited to attend, along with members of the Senior Leadership Team (SLT), Executive Leadership Team (ELT), and Support Centre Senior Directors.

Additional Store, Front Store, and Support Centre team members may be invited on an exception basis. This may include team members who are involved in conference planning, presenting content, supporting conference operations, or whose attendance is required to support specific business objectives and the overall success of the event.

This approach helps ensure the right leaders and subject matter experts are represented while maintaining an effective and productive conference experience for all attendees.

Cancelling a confirmed PLC registration should be avoided whenever possible. Once your registration is confirmed (i.e., you have received your flight itinerary), cancellations without a Senior Leadership-approved reason may result in personal repayment of any cancellation fees incurred.

No. This specific conference group block does not allow partners or guests. Travel bookings, flights, and event access are strictly limited to registered corporate attendees.

Yes. If you wish to request a hotel extension, this must be selected as an option during your online registration. The Travel Service Department will evaluate the extension parameters alongside your final flight arrangement.

The full name entered on your conference registration must exactly match your valid government passport. Due to strict airline group safety restrictions, minor typos or mismatching details can disrupt travel, and full ticket transfers to another individual are strictly prohibited by the airlines.

Final seat assignments are strictly controlled and managed by the operating airline. Because we are utilizing a contracted block allocation, colleagues or traveling team members may not always be positioned together. The airlines offer generic seating matching the group contract rules.

Yes. When online check-in opens 24 hours prior to departure, passengers can log in via the airline portal to review the seat map and shift assignments manually, subject to real-time airline availability. “Group booking seats can only be changed at time of check-in, either online within 24 hours prior to departure or at the airport. Please also note that the passenger is competing with all other passengers for the remaining unassigned seats. If the flight is heavily booked, then options may be very limited.

Due to corporate privacy restrictions on group blocks, passengers cannot view, change, or modify a group booking through personal airline loyalty accounts or mobile apps prior to the travel window. Your booking will become completely visible inside the airline's mobile application once online check-in opens 24 hours prior to departure and your check-in step has been fully executed.

Final electronic travel documentation (e-docs) and ticketing records are sent 7-10 days prior to travel.

Yes. Once you add your Aeroplan or frequent flyer number during the checkout or check-in phase. You will accumulate loyalty points normally for this travel.

No. Personal loyalty points cannot be applied toward upgrades.

No. Contracted group travel parameters do not permit prepaid access passes for the Maple Leaf Lounge.

Yes. All standard conference group tickets include 1 complimentary checked bag per passenger, alongside standard overhead carry-on limits.

Food and beverages will be provided during the conference. Any additional premium dining experiences or excursion outside of what is provided will be considered personal expenses. This is an all-inclusive resort, so while standard meals and beverages are covered, you will need to pay for any premium food and drink costs. Please ensure that you handle these personal expenses directly and report any business-related expenses separately in your expense report on Chrome River.

Please pay for all expenses personally (cash, debit, or credit) and submit using an expense report in Chrome River. Expense submission without detailed receipts will be disallowed. Please note PLC2027 in the description of your expense report.

Airfare, if applicable, is covered by Neighbourly Pharmacy only using our central booking. Please do not make your own flight arrangements. You will not be reimbursed for any first class, business class, seat upgrades or expenses due to extension of dates outside of the conference timeline including deviation costs for extending. Booking will take place via the event management team, and the registration process.

The purpose of the PLC is to provide our leaders with learning, development, networking, and recognition opportunities. Investing in leadership development is crucial for our long-term success and we believe that by equipping our leaders with the necessary skills and knowledge, we are investing in the future of our Neighbourly.

We want to assure you that we are carefully balancing cost-control measures with investment in our leaders. In planning the conference, we identified that holding the PLC in the Dominican Republic was more cost-effective than hosting in Canada. We also want to emphasize that most of the conference expenses are covered by our generous sponsors, which significantly reduces the financial impact for Neighbourly.

We value your input and are open to suggestions on how we can balance cost-containment with necessary investments. Your feedback is important to us, and we appreciate you sharing your thoughts and concerns.

No, we have negotiated preferred rates at select hotels and all bookings will be managed by the event management team.

No, all team members will be booked in their own private room.

This would be treated the same as any vacation and all additional expenses would be considered personal, including deviation costs due to extension. There are a limited number of extended stay options due to relief coverage. Extended stay planning will need to be communicated to your Relief Coordinator and District Director. Based on capacity, an extended stay approval from your District Director will be necessary.

Please note that guests are not permitted to be on property during the conference dates of May 3-6. Any extensions would need to be done prior to May 2, before the conference starts or after May 6, after the conference is over.

No, however spouses/partners are permitted before or after the conference. Team Members are expected to have full attention at the conference. All costs for extension and spouse/partner are considered a personal expense

While the destination is appealing, the main goal of our leadership meeting is professional development. Family members may divert attention away from the conference sessions and networking opportunities. Limiting our attendees to team members only will help ensure that everyone gets the most out of the conference with no distractions, and capitalize on all opportunities to grow skills, knowledge, and professional relationships. We appreciate your understanding.

• Daily Wear: Business casual attire appropriate for a resort setting, such as collared shirts, blouses, slacks, skirts, and dresses.
• Comfortable Footwear: Choose professional yet comfortable shoes suitable for both conference activities and resort environments.
• Event-Specific Requirements: Pay attention to any specific dress code instructions for individual events and ensure compliance with those guidelines.

• Moderation: Drink responsibly and in moderation to maintain a professional demeanour throughout the event.
• Personal Limits: Be mindful of your own alcohol tolerance and avoid overconsumption.
• Respect Others: Be considerate of others' preferences and boundaries regarding alcohol.
• Adhere to Guidelines: Follow any specific rules or guidelines set by the event organizers concerning alcohol.

• Active Participation: Engage fully in all scheduled meetings and sessions.
• Advance Preparation: Review the agenda and relevant materials ahead of time to contribute effectively.
• Punctuality: Arrive on time for all meetings and adhere to the schedule to ensure smooth transitions.
• Professional Networking: Utilize meetings as opportunities to network and connect with peers, while maintaining a professional attitude.