Air
Upon completion of your registration, the NBLY Travel Concierge will contact you for review and approval of your flight itinerary. You will receive a copy of your e-ticket in your travel package provided approximately 7-10 days prior to travel.

Note: all flights on group travel dates will be monitored. In the event of major delays or flight cancellations, the NBLY Travel Concierge will notify you of alternative arrangements through the contact information you provided during registration. 

Baggage Allowance
Your e-ticket will provide you with information regarding baggage allowance and restrictions, for both checked and carry-on baggage. Since security regulations are constantly changing, please check your airline website prior to departure for any last-minute changes.

Carry-on Items
Liquids (perfumes, gels, pastes, liquid cosmetics, creams, sprays, shaving creams etc.) must be in containers with a maximum capacity of 100 ml (3.4 ounces). These containers must then be placed in a clear, re-sealable plastic bag (available at the airport if needed) with a capacity of no more than one (1) litre; one bag per passenger is permitted.

Note: It is recommended that you pack a change of clothes/shoes, any necessary toiletries and medication in your carry-on.

Luggage Tags
It is essential that a luggage tag be securely attached to each piece of luggage to ensure correct delivery to your destination and easy to identify by the hotel. We also suggest that your address is noted somewhere on the inside of your luggage. Please remove all outdated tags from your luggage.

Hotel Extensions at Sheraton Fallsview
If you are planning to extend your stay at the hotel, please provide your extension dates during registration so availability can be confirmed.

Air deviations are permitted with any additional airfare or deviation fees that may apply. Extensions at the Sheraton Fallsview Hotel are available three (3) days pre or post program dates, based on availability, the estimated room rates are between $239.00 - $319.00 CAD, per night plus taxes & fees. Please note, this rate is subject to change based on availability.

If you wish to extend, a representative from the Neighbourly Conference Planning Team will contact you to confirm your extension request once availability is confirmed with the hotel. All extensions will be invoiced by Fenix and must be pre-paid prior to arrival.

Further Assistance Prior to Travelling
For further assistance prior to travelling, please contact: NBLY Travel Concierge at 1-(866)-307-8085 or airsupport@fenixevent.ca.